ALBANY – Nearly 900,000 Spectrum internet customers in New York can expect refunds of up to $150 under the giant cable company’s consumer fraud settlement with the New York State Office of Attorney General.
Under the settlement, Charter Communications, which does business as Spectrum, is required to issue $62.5 million in refunds within 120 days.
Those refunds consist of $75 to each of more than 700,000 active subscribers who leased modems or Wi-Fi routers unable to deliver the internet speeds promised by the company.
Anyone subscribing to a Time Warner Cable legacy speed plan of 100 Mbps or higher are also eligible for the $75 refund.
In addition, Charter is required to award an additional $75 refund to each of more than 150,000 subscribers who had an inadequate modem for 24 months or longer.
Customers don’t have to do anything to get the refunds. Charter will notify subscribers of their eligibility for refunds and disburse them within 120 days.
In addition to the refunds, Charter will offer all subscribers currently receiving internet and cable television from the company a choice of either three free months of HBO or six free months of Showtime.
The agreement between the company and Attorney General Barbara Underwood settles the AG’s consumer fraud action alleging that Charter, the state’s largest internet service provider, denied customers the “blazing fast” internet service that it advertised.