Heritage Village in the town of Gerry
(Updated 1/29/2026)
Heritage Village Nursing Facility in the town of Gerry is closing
Heritage announced the “strategic closure” of its Heritage Village skilled nursing community, citing ongoing financial and operational challenges facing the long-term care industry.
Heritage Village has operated at a significantly reduced census since the COVID-19 pandemic, serving fewer than 40 residents. Despite continued efforts to sustain operations, the organization determined that maintaining services at this location is no longer financially viable.
Chief Executive Officer Lisa Haglund said, “This was a very difficult but necessary decision. Closing Heritage Village allows us to focus our limited staffing, financial resources, and operational support on our remaining skilled nursing communities—Heritage Park and Heritage Green—so that we can continue to provide high-quality care in Chautauqua County.”
Haglund noted that Heritage’s leadership team has worked closely with its local Board of Directors on a long-term strategic plan to stabilize operations and preserve access to skilled nursing services in the region.
Heritage said they will work closely with the New York State Department of Health to ensure a safe, orderly, and resident-centered transition for all individuals currently residing at Heritage Village. The organization is committed to clear and ongoing communication with residents and families throughout the process.
In addition to consolidating skilled nursing services, Heritage is evaluating and streamlining other affiliated entities to focus on its core mission of serving the healthcare needs of Chautauqua County residents.
State Senator George Borrello issued a statement regarding the nursing home closure, saying, “My staff and I have worked closely with the organization’s leadership in recent years to try to help them stabilize their finances, secure state assistance, and find a path forward, but the challenges they faced proved overwhelming.
This closure is not an isolated failure; it is a symptom of a much larger, systemic problem. New York’s chronically low Medicaid reimbursement rates are making it increasingly impossible for nursing homes and long-term care providers, especially non-profits, to keep their doors open. When the state pays far less than the actual cost of care, even well-run, mission-driven organizations are put in an unsustainable position.”
Chautauqua County Executive PJ Wendel said in a statement about the nursing facility closing, “Long-term care facilities across New York State continue to face significant financial, operational, and workforce challenges. This announcement reflects broader, systemic pressures facing the nursing home industry, including reimbursement structures that do not always keep pace with the true cost of care. Addressing these challenges at the state level is critical to maintaining access to long-term care services in communities like ours.”
Wendel said he has met with and spoken regularly with Heritage’s leadership, including CEO Lisa Haglund. He added that residents and families who may have questions or need assistance navigating next steps, may contact the Chautauqua County Office for Aging Services by calling the NY Connects intake line at 716-753-4582.
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